Privacy Policy — neajee Platform
At neajee, your privacy is a foundational commitment, not an afterthought. This Privacy Policy explains precisely what personal data we collect, why we collect it, how we use and protect it, and the rights you hold over your own information as a registered player on Bangladesh's English-language sports betting and casino platform.
Summary: neajee collects only the personal data that is necessary to provide safe, compliant, and enjoyable betting and casino services. We do not sell your personal data to third parties. We apply SSL encryption and industry-standard security controls to protect all data we hold. You have clear rights to access, correct, and request deletion of your data at any time.
1 Data We Collect
neajee collects personal data from you in three primary ways: information you provide directly when registering or using the platform, information we generate automatically as you interact with the site, and in limited cases, information received from verified third-party partners as part of our Know Your Customer (KYC) and payment processing obligations.
Information You Provide Directly
When you register a neajee account or update your profile, you provide personal data including your full legal name, date of birth, residential address in Bangladesh (including division, district, and upazila where applicable), email address, and mobile phone number. When completing identity verification, you may additionally provide a copy of your Bangladesh National Identity Card (NID), passport, or birth certificate, together with a live photograph where required for biometric verification.
When you make a deposit or withdrawal, you provide payment details associated with your mobile wallet (bKash, Nagad, Rocket, or Upay account number) or payment card (Visa, Mastercard). neajee does not store full card numbers or mobile wallet PINs. Payment tokenisation and secure handoff to payment processors are used for all financial transactions.
When you contact neajee support via live chat, email, or WhatsApp, the content of those communications — including any attachments, screenshots, or documents you share — is retained as part of your support history.
Information Collected Automatically
When you access neajee.net, our systems automatically collect certain technical data including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, and the pages you visit within the platform. This data is used for platform security, fraud detection, analytics, and to improve the user experience for players in Bangladesh.
We also collect session data including login timestamps, bet placement activity, game session durations, and deposit/withdrawal transaction logs. This data is essential for account integrity, dispute resolution, and responsible gaming monitoring.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, NID number, passport number | Provided by you at registration / KYC |
| Contact Data | Email address, mobile number, residential address | Provided by you at registration |
| Financial Data | Mobile wallet number, payment card details (tokenised), transaction history | Provided by you during deposits/withdrawals |
| Technical Data | IP address, device type, browser, OS, session tokens | Collected automatically on site access |
| Behavioural Data | Bet history, game sessions, page views, login times | Collected automatically during platform use |
| Communications Data | Support chat logs, emails, complaint records | Provided by you when contacting support |
2 How We Use Your Data
neajee processes your personal data only for specific, legitimate purposes that are necessary to provide our services, fulfil legal obligations, and maintain the security and fairness of the platform. We do not use your data for purposes that are incompatible with those stated here, and we do not engage in automated decision-making that produces significant legal effects on your account without human oversight.
Service Delivery and Account Management
Your identity, contact, and financial data are used to create and manage your neajee account, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, settle winning bets and casino payouts, and send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts. These uses are necessary for the performance of the contract between you and neajee and cannot be opted out of while you hold an active account.
Identity Verification and Fraud Prevention
neajee is required to verify the identity and age of all players before processing withdrawals, and in some cases at the point of registration. Your identity documents and personal data are cross-referenced against internal records to confirm that you hold only one neajee account, that you are aged 18 or above, and that your payment details match your registered identity. This processing is necessary for legal compliance and to protect the platform against fraud, money laundering, and underage gambling.
Responsible Gaming Monitoring
neajee uses your behavioural data — including deposit frequency, bet size patterns, session duration, and loss history — to identify potential indicators of problem gambling. Where our systems flag a concern, a member of the neajee responsible gaming team may review your account and reach out to offer support tools such as deposit limits, cooling-off periods, or self-exclusion. This processing is carried out in your vital interests and in fulfilment of our responsible gaming obligations. You can learn more on our Responsible Gaming page.
Marketing Communications
With your explicit consent at the point of registration (or subsequently via your account settings), neajee may send you promotional communications about bonuses, new game releases, seasonal betting offers, and platform updates. These communications are delivered by email and, where you have provided consent, by SMS or WhatsApp to your registered mobile number. You may withdraw your marketing consent at any time by updating your account preferences or by contacting support. Withdrawal of marketing consent does not affect your ability to use the neajee platform or receive transactional communications.
Platform Improvement and Analytics
Aggregated and anonymised technical and behavioural data is used by neajee to analyse platform performance, identify and fix technical issues, and improve the user experience for players across Bangladesh — including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal. This analytics processing does not identify individual players and produces only aggregate insights.
3 Data Sharing & Disclosure
neajee does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Personal data is shared only in the limited circumstances described below, and only to the extent necessary for the specific purpose.
Payment Processors
To process deposits and withdrawals, neajee shares the minimum necessary financial data with our payment processing partners, including mobile wallet operators (bKash, Nagad, Rocket, Upay) and card scheme processors (Visa, Mastercard). These partners process your data under their own privacy policies and are bound by contractual data processing agreements with neajee that prohibit secondary use of your data.
Game and Technology Providers
neajee's casino and sportsbook platform incorporates games and technology from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. A session identifier may be passed to these providers when you launch a game in order to authenticate your session and retrieve your game history for dispute resolution purposes. These providers do not receive your full name, NID, or payment details.
Identity Verification Services
For KYC purposes, neajee may use a third-party identity verification service to cross-check the documents you submit against public or third-party databases. These services operate as data processors on neajee's behalf and are prohibited from retaining or using your documents for any purpose beyond the verification check.
Legal and Regulatory Disclosure
neajee may disclose personal data where required to do so by a valid court order, lawful authority request, or applicable anti-money laundering (AML) regulation. Where disclosure is required by law, neajee will notify you to the extent permitted by the applicable legal requirement.
No Data Sales: neajee does not and will not sell your personal data to advertisers, data brokers, or any other third party. Your data is used exclusively to operate and improve the neajee platform and to meet our legal obligations.
4 Cookies & Tracking Technologies
neajee uses cookies and similar tracking technologies to operate the platform, maintain your session when you are logged in, remember your preferences, and gather analytics data about how players navigate the site. Cookies are small text files placed on your device by your browser when you visit neajee.net.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens, fraud prevention | Session / up to 24 hours |
| Functional | Language and currency preferences, odds format, last-visited game section | Up to 90 days |
| Analytics | Page view counts, navigation paths, device/browser data for platform improvement (anonymised) | Up to 12 months |
| Performance | Load time measurement, error logging, CDN optimisation | Up to 30 days |
Strictly necessary cookies cannot be disabled as they are required for the platform to function. Functional and analytics cookies can be managed through your browser settings. Note that disabling functional cookies may affect your experience — for example, your betting preferences may not be saved between sessions.
neajee does not use third-party advertising cookies or cross-site tracking technologies. We do not participate in ad networks, retargeting platforms, or behavioural advertising exchanges.
5 Data Security
neajee implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated on a regular basis in line with industry best practices for online financial platforms.
Technical Safeguards
- SSL/TLS Encryption: All data transmitted between your device and neajee.net is encrypted using TLS 1.2 or higher. The padlock indicator in your browser confirms the connection is secure at all times.
- Password Hashing: Account passwords are stored using a one-way cryptographic hash function. neajee never stores your password in plaintext and cannot retrieve it — only a reset is possible if you forget it.
- Payment Tokenisation: Card and mobile wallet payment details are tokenised before transmission to our payment processors. Raw card numbers are never stored on neajee's servers.
- Access Controls: Access to systems containing personal data is restricted to authorised neajee personnel on a strict need-to-know basis. All internal access is logged and audited.
- Intrusion Detection: neajee's infrastructure is monitored continuously for suspicious access patterns, brute-force attempts, and anomalous activity indicative of a breach attempt.
Organisational Safeguards
neajee staff who handle personal data are trained in data protection obligations and are contractually bound to confidentiality. Third-party service providers who process data on neajee's behalf are required to maintain equivalent security standards as a condition of their data processing agreements.
Security Incident Response: In the event of a data breach that poses a risk to your rights or interests, neajee will notify affected players by email to their registered address as promptly as circumstances allow. The notification will describe the nature of the incident, the data affected, the steps neajee has taken, and any recommended actions you should take to protect yourself.
6 Data Retention
neajee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following retention periods apply to the principal categories of data we hold.
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years after closure | AML compliance, legal dispute resolution |
| Financial Transaction Records | 7 years from transaction date | Financial regulatory and audit requirements |
| KYC Documents | Duration of account + 5 years after closure | AML and identity verification compliance |
| Betting and Game History | 5 years from activity date | Dispute resolution, responsible gaming monitoring |
| Support Communications | 3 years from last interaction | Quality assurance, complaint handling |
| Technical / Log Data | 12 months from collection | Security monitoring, fraud detection |
| Marketing Consent Records | Until consent withdrawn + 3 years | Proof of consent, regulatory compliance |
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be associated with your identity. Where anonymised data is retained for analytics purposes, it no longer constitutes personal data and falls outside the scope of this Privacy Policy.
7 Your Privacy Rights
As a neajee player, you hold a set of substantive rights over your personal data. These rights are exercisable at any time by contacting neajee support. We aim to respond to all privacy rights requests within ten (10) calendar days. Complex or high-volume requests may take up to thirty (30) days, in which case we will notify you of the expected timeline.
- Right of Access: You may request a copy of all personal data neajee holds about you, including the categories of data, the purposes for which it is processed, and the recipients with whom it has been shared.
- Right to Rectification: If any personal data neajee holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly via your account dashboard after logging in.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (for consent-based processing), or where the data has been unlawfully processed. Note that neajee cannot delete data that it is legally required to retain — such as financial transaction records subject to a statutory retention period.
- Right to Restriction: You may request that neajee restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
- Right to Data Portability: You may request that neajee provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
- Right to Object: You may object to the processing of your personal data for marketing purposes at any time, with immediate effect. You may also object to other processing activities where neajee's legitimate interests are cited as the legal basis, and neajee will cease processing unless a compelling legitimate reason overrides your interests.
- Right to Withdraw Consent: Where neajee processes your data on the basis of your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.
To exercise any of the above rights, contact neajee support at the email address listed in the footer of this page. Please include your registered account email address and a brief description of your request. neajee may ask you to verify your identity before processing a rights request to ensure we do not disclose or delete data at the request of an unauthorised party.
No Fees: neajee does not charge any fee for the exercise of your privacy rights. Requests that are manifestly unfounded, repetitive, or excessive may be refused or subject to a reasonable administrative charge, in which case neajee will explain its reasoning in writing.
8 Policy Updates & Contact
neajee may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When a material change is made, we will notify registered players by email to their registered address at least five (5) calendar days before the change takes effect. The "Last updated" date at the top of this page will be revised to reflect the date of the most recent revision. Your continued use of the neajee platform after the effective date of an updated policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically, particularly after receiving a notification of changes. Previous versions of this policy are available on request from our support team.
How to Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or neajee's data practices, please contact our support team. Our English-language support team is available via live chat from 9:00 AM to 2:00 AM Bangladesh Standard Time (BST, UTC+6), and via email and in-app messaging on a 24/7 basis.
Contact email: support at neajee.net (plain text — not a clickable link)
For general queries, you may also visit our FAQ page, which covers common questions about account management, payments, and platform policies. For concerns about the responsible use of your gambling activity, please visit our Responsible Gaming page, which details the tools available to help you stay in control.
How neajee Protects Your Data
Six practical ways neajee puts your privacy first on every interaction with the platform.
Every page on neajee.net is served over HTTPS with TLS 1.2 or higher. Your login credentials, payment details, and personal data are encrypted in transit at all times — verified by the padlock in your browser.
neajee has a strict zero-data-sales policy. Your personal information is never sold to advertisers, data brokers, or third-party marketers. Data sharing is limited to the service partners needed to operate the platform.
Raw card numbers and mobile wallet PINs are never stored on neajee servers. All payment data is tokenised before transmission to our processing partners, keeping your financial details secure even in the event of a server incident.
Your privacy rights — access, rectification, erasure, portability, and objection — are always available at no charge. Contact support anytime to exercise your rights, and expect a response within ten calendar days.
neajee does not use cross-site tracking cookies or participate in any advertising network. The cookies we deploy are limited to session management, platform functionality, and first-party performance analytics.
In the unlikely event of a data security incident affecting your personal data, neajee commits to notifying you by email as promptly as circumstances allow, with clear information about what happened and what steps to take.
Questions About Your Privacy?
Our English-language support team is available around the clock to answer any questions about how neajee handles your personal data. You can also explore our FAQ or review the full Terms and Conditions for a complete picture of your rights on the platform.
18+ only. Gambling involves financial risk. Please play responsibly.